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Refund policy
Refund Policy
Welcome to your purchase at Dstars Gym Equipment Inc. We are committed to providing you with high-quality fitness equipment. If you are not satisfied with our products, here is our refund policy:
Eligibility for Refunds
- Defective or Damaged Products: If the product is defective or damaged upon arrival, we offer a full refund or replacement.
- Not as Described: If the received product does not match the website's description, please contact us within 7 days of receipt to arrange a refund or replacement.
- Unused Condition: Returned products must be unused and maintain their original packaging, tags, and integrity.
Refund Process
1. Contact Customer Service: Please contact our customer service team at mail@dstarsgymequipment.com stating the reason for the refund.
2. Return Authorization: We will provide a return authorization number and return address.
3. Send the Product Back: Return the product following our provided instructions.
4. Inspection and Processing: We will inspect the returned items and process the refund within 3-5 business days of receipt.
Timing of Refunds
Method of Refund: Refunds will be processed back to your original method of payment.
Processing Time: Refund processing may take up to 10 business days.
Additional Information
Return Shipping Costs: Return shipping costs will be borne by the customer unless the product was defective or not as described upon receipt.
Normal Wear and Tear: Refunds for normal wear and tear from daily use are not accepted.
Limited-Time Promotions: Products purchased during special sales or promotional events may be exempt from this refund policy.
Contact Information
If you have any questions regarding our refund policy, please contact us through:
Email: mail@dstarsgymequipment.com
Our goal is to ensure that you are satisfied with your purchases. We look forward to providing you with quality fitness equipment from Dstars Gym Equipment Inc.