Commercial-grade equipment · Nationwide delivery & installation
Build your gymDSTARS customer care
All DSTARS equipment and machines come with a one-year warranty covering component-related issues.
What is covered
The warranty includes 100% replacement of defective parts when those parts are determined to be the cause of the equipment malfunction. Covered components include structural, mechanical, moving, and electrical parts such as bearings, pulleys, cables, motors, batteries, and other related components.
The warranty period begins on the date the product is delivered to your location.
Warranty exclusions
These exclusions help distinguish manufacturing or component faults from damage caused after delivery.
The warranty does not cover mechanical, software, or cosmetic damage resulting from improper use, physical impact, or activities explicitly prohibited in the product’s user manual. Damage caused by unauthorized disassembly, modification, or alteration of the equipment is also not covered.
Cosmetic issues include, but are not limited to, scratches, cracks in plastic components, peeling stickers, logos or coatings, and discoloration. These issues are not covered unless they were already present when the product arrived and were reported within seven days of delivery.
The warranty does not cover damage caused by water, fire, excessive heat, strong wind, or exposure to outdoor environments. Outdoor use may accelerate corrosion, discoloration, and component deterioration. Equipment kept in a garage remains within the warranty conditions, provided it is properly maintained and protected from excessive moisture, salt, dust, and other damaging environmental conditions.
If any major component of the equipment is lost or stolen, the equipment’s warranty will become void.
Accessories such as cable attachments, flooring mats, yoga accessories, and similar items are not covered by the one-year equipment warranty. Any manufacturing defect affecting an accessory must be reported within seven days of delivery.
Most fitness equipment is primarily made of metal. Rust is considered a natural occurrence, particularly when equipment is used or stored in open-type gyms, outdoor environments, coastal areas, or locations with high humidity and salt exposure. Regular cleaning and anti-rust treatment are strongly recommended. Rust and corrosion are not covered under warranty.
Damage resulting from a lack of proper and regular maintenance is not eligible for warranty coverage.
Customer responsibility
All fitness equipment—whether strength or cardio equipment—requires routine maintenance. Maintenance is the customer’s responsibility and is essential for keeping the equipment in good working condition and retaining warranty eligibility.
Inspect the equipment every month for loose screws, bolts, or components. Apply anti-rust spray to exposed metal areas that may be prone to corrosion.
Arrange regular internal dust cleaning for powered equipment, including treadmills and stair climbers. Accumulated dust may cause motors and electrical components to overheat or fail.
Lubricate treadmill belts every month to reduce friction, wear, and unnecessary strain on the motor.
Keep all equipment clean and dry. Avoid prolonged exposure to humid, salty, dusty, or outdoor environments.
